Terms of Sale and Return Policy

Hey! Welcome to Aero.ball Customs. Hope you are enjoying the website, just letting you know that by continuing to use your site will subject you to the following terms:

  •  All orders will take roughly 2 weeks to complete and ready for shipping/pick up, however this is an estimate and may be subject to delay depending on our supply chain.
  • Orders must be paid in full before manufacturing commences.
  • There is a strict no change of mind policy so please be confident before purchasing.
  • Most our parts have been made to fit OEM bumpers/panels unless stated otherwise. We are not responsible if the part does not fit with any other after market parts.
  • AERO.BALL will adhere to all guidelines set by the ACL (Australian Consumer Law)
  • We always try our best to package up all products appropriately for shipping however do understand that accidents occasionally happen. If your product arrives damaged, please contact us and we can organise for a remedy as soon as possible after an assessment.
  • We are not liable for any damage done to the product after installation. Including but not limited to accidental damage and misuse.
  • We are not responsible to any legal issues (defects, unroadworthiness) that may result from the use of our product. Please check your local laws.
  • Professional install of our product is always recommended.
  • If you believe you have received a faulty product, please contact us as soon as possible so that we can arrange a remedy.
  • Returns are only accepted if the product is deemed faulty or damaged on delivery by us. You must contact us withing 72 hours of receiving the product if this is the case. 
  • Shipping is organised though couriers of our choice. 
  • We charge a flat rate for all of Australia,  shipping price is dependent on the product.
  • Shipping will usually take 3-7 business days depending on the suburb from date of booking, however this is just an estimate and may be longer due to external factors beyond our control.
Thank you for understanding.